She has been amazing during the whole process.” I was working with her and when I called her back, she remembered who I was and what my situation was. “In light of what you (Chelesie) do, you sound like you also have a heart and I appreciate that. I just want you to know how much I appreciate that.” Instead she was very professional and very courteous. I know that I owe money to you and if you owed me money, I would be screaming at you. “Shonda was so obliging and so nice and it was such a pleasure. I am definitely appreciative of the job she does.” She was very professional and turned around what could have been an ugly situation. She turned me around from someone who was hostile to someone who was willing to work out a plan to get this handled. she was able to work out a set of payments that I can live with until I can get this resolved. “Ruby has done an exceptional job working with me. You made my day.”Ī customer called in and complimented our agent, Shyra, saying she appreciated “being treated like a human being instead of talking to someone who sounds like a robot.”Ībout our agent Greg, a customer wrote, “I appreciate the dignity, respect and compassion that you have shown.” A lot of times people can be so nasty, but you are so nice and understanding and I appreciate it. Jeff received this feedback from a customer, “I feel so much better about this situation. “Darryel has been really helpful, courteous and patient with me in trying to resolve my account. I just wanted to tell you what a kind man he is. He has helped me save many tears and many months of trying to handle this. “Isabel and I had a great conversation and she was an absolute blessing and such a doll. You are very skilled at what you do and I appreciate your help.” Marvin got this compliment after working with a customer “You have been very kind. You helped me get my life together step by step and I am grateful.” You were respectful of my time and I enjoyed speaking with you. It was great to hear a customer talk about Andrea’s efforts. She took a lot of stress out of my situation. He was polite, well-mannered and very helpful.” Larry earned this customer comment, “He is absolutely the best person that I have ever talked to. She always spoke with a smile in her voice and I was very impressed with her.” He is so understanding and considerate.”Ī customer said Denise “was very professional, knowledgeable and compassionate. Ralph earned this compliment, “I have never spoken with anyone in my life as sweet as him. Jenny earned this compliment, “You make it sound like a dream to pay this off and have treated me with respect.” Greg made it so much easier to help me take care of my debt.” You guys have been very nice to me the last couple of years.”Ī customer said this about Gregory, “I just wanted to let you all know how good my experience was. Thank you, I appreciate that.” and “Thank you so much for being patient with me. You are like one of the nicest people in the industry.”, “You are the nicest collector ever. Roger recently received compliments from 4 different clients: “Your manner of speaking on the phone is perfect.”, “Thank you for being so courteous.
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